We currently serve customers in the United States. If you’re outside the US, contact us and we’ll let you know if options are available.

Most orders are processed within 1–3 business days. You’ll receive tracking details once your order ships.

If your order hasn’t shipped yet, we’ll do our best to update it. Reach out right away via the Contact page with your order details.

Check the product description for sizing guidance (weight range, measurements, or breed examples). When in doubt, size up for comfort—especially for collars, harnesses, and apparel.

Always review ingredients and feeding directions, and consult your veterinarian if your dog has allergies, health conditions, or takes medication. Start with a small amount to check tolerance.

Yes—look for gentle grooming options, limited-ingredient treats, and comfort-focused gear. If you tell us your dog’s needs, we can point you to a few good choices.

Donated items are pre-owned products shared by pet parents after a loss. They may include gently used gear or unopened supplies, offered to help other dogs and support this project.

Visit In Memory of Jasmine for the donation details, or email us at help@betterdogproducts.com and we’ll guide you through the next steps.

Depending on the item and need, donated products may be shared with shelters or made available through our dedicated section to help fund and sustain the mission.